Data protection

Transcription that answers your DPO's questions

Interviews, dictation and meeting recordings are personal data. Akoé is built so that using it is easy to justify: EU-only processing, the paperwork on request, deletion you control — and a plain-language description of what happens to a file.

Try 5 minutes free

First 5 minutes free. No card, no subscription. After the trial, we charge €5 per hour of audio pro-rated, starting from a €1 minimum charge.

EU-owned infrastructurenot just EU regions of overseas cloudsDeleted on your scheduleaudio and transcript togetherNever used to train modelsno third-party AI touches your filesExact price before you pay€5 per hour of audio, to the second

Where your audio actually goes

Every company that touches your audio is EU-owned and EU-based — Hetzner in Germany, Scaleway in France. The whole list is published at /subprocessors/, and it is short.

The AI models run on our own EU servers. No third-party AI service ever sees your files, and your recordings never train models — ours or anyone else's. That's a written commitment in the DPA, not a settings toggle.

Files are encrypted at rest with per-workspace keys. Projects are private to their creator by default — sharing is explicit.

The paperwork, ready

Art. 28 DPA

A data-processing agreement, available on request — write to info@toolbox21.com.

Where your data goes

A plain-language summary is public; the full process concept for a DPIA or ethics application comes with the DPA, on request.

Subprocessor list

Published, one page, EU-owned and EU-based entities only.

Security page

Encryption, retention, backups and disclosure practice, in detail — in plain language.

Data minimisation by design

Video never becomes stored footage. From a video file we keep only the audio track — the video is never kept. In modern browsers the sound is extracted on your device before upload, so the video itself never travels; if it can't, the original is converted on our EU servers and deleted the instant the audio is extracted.

Retention is a schedule, not a promise. Audio and transcript are deleted together after 7, 30 or 90 days — or kept until you delete them. Immediate deletion is always one click away, and a failed file's charge refunds itself.

Even search respects the boundary. Search queries are content: never logged, never stored. The search index is built from your words and deleted with the transcript.

Frequently Asked Questions

Fair questions before your first upload

Do you sign a data-processing agreement?

Yes — an Art. 28 data-processing agreement is available on request: write to info@toolbox21.com. It includes the written commitment that your recordings are never used to train models.

Where is my audio processed and stored?

On EU-owned, EU-based infrastructure: Hetzner (Germany) and Scaleway (France and Poland), publicly listed at akoe.ai/privacy#subprocessors/. Files are encrypted at rest and in transit.

How does deletion actually work?

Audio and transcript live together and are deleted together — after 7, 30 or 90 days, on the schedule you chose at upload, or the moment you delete them yourself. Backups mirror your live data: deleted files leave the backup within minutes and cannot be recovered after that.

What do you log?

Not your content. Transcript text and search queries are never logged. Operational logs are content-free, and where your data goes describes the flow in plain language.

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